For any questions about our products or how to purchase them, please do not hesitate to contact us.
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Checking order status
You will be able to see the preparation status and real-time tracking. If your order is already prepared, but does not have tracking, it is because the transport agency still needs to document it. You will see the tracking in the coming days.
If your order has been prepared for more than 72 hours and you have not received tracking information, please contact us so we can provide you with more information.
Wrong shipping address
If you have registered an incorrect shipping address and your order is not yet prepared, you can send us an email at info@laiagasteiz.com
Return period
You have 30 calendar days from the receipt of your order to return or exchange a product.