We offer free shipping in mainland Spain.

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We work so that you can wear your dress as soon as possible. Estimated delivery times are: 8 to 15 business days for shipments within Spain. Please note that shipments and deliveries are not made on Saturdays, Sundays or holidays, and that there may be slight delays due to external causes (e.g., customs or logistics delays). If your order includes any pre-order item (advance reservation), the specific delivery time will be indicated in the description of that product.

After completing your purchase, we will send you a confirmation email. Once your order is prepared and leaves our warehouse, you will receive another email with the tracking number and the link to the associated courier company. Thanks to this tracking number, you will be able to track the status of your order in real time. If you have any questions about the location of your package, please do not hesitate to contact us and we will help you track it.

If your order is not perfect or you simply changed your mind, you can request a return within 15 calendar days after receiving the order. The dress must be unused, in its original condition, with its packaging and tags intact (including the special "DO NOT CUT ME" tag). To manage the return of a dress, follow these steps:

1. Request the return: Write to our email indicating your order number and the items you wish to return.

2. Prepare the package: Place the dress and its accessories in the original packaging, making sure to include all tags and protectors as you received them.

3. Send us the product: We will offer you options for the return. In Spain, we will tell you how to drop it off at a nearby Correos point (approximate cost €5.50). These costs will be deducted from the refund.

4. Receive your refund: Once the package arrives at our facilities, we will verify that the dress is in perfect condition. After inspection, we will process the refund of your money using the same payment method you used. Please note that this process may take a few days depending on your bank or payment platform.

Of course! If the size of your dress is not correct, we offer a size exchange. You have a maximum of 15 calendar days from when you receive the dress to request an exchange.

Choosing the correct size is essential to feel comfortable and radiant in your clothing. We recommend taking yourbust, waist, and hipmeasurements with a tape measure and comparing them to the provided size chart. Ourdress sizesfollow a European standard (e.g., approximate equivalences: XS ~ 34, S ~ 36, M ~ 38-40, L ~ 42, XL ~ 44). If you are between two sizes, we advise you to choose the larger size, as a slightly loose garment can always be easily adjusted.

No, we are not opting for that option at the moment, but we are planning to implement this option for you.

Properly caring for your Laia Gasteiz clothing will ensure it looks impeccable on many special occasions. The first thing to do is to check the care label inside the garment, as this indicates specific instructions according to the material. Generally, they are made from high-quality fabrics (such as crepe, satin, velvet, or other delicate materials), so we recommend dry cleaning or hand washing with cold water for most of them. Avoid using a washing machine and dryer unless the label confirms they are safe, as strong cycles could damage the fibers or dress details. If you hand wash the garment, do so with a mild detergent, rinse carefully, and do not wring it; let it air dry on a flat surface or a padded hanger to maintain its shape. For ironing, use a low temperature or place a cloth over the fabric to avoid applying direct heat, especially on sensitive fabrics. Storing your clothes correctly is also part of the care: hang them in a cool, dry place, preferably inside a breathable garment bag to protect them from dust and light.

At Laia Gasteiz, we pride ourselves on using materials selected for their quality and aesthetics. The composition varies for each design, but as an example, we work with fabrics such as crepe, satin, linen, velvet, high-quality polyester, and blends of natural fibers to offer the best drape and comfort. All our materials are carefully evaluated to ensure that the dress not only looks good but is also durable and feels comfortable to wear. Each product page on the website details the exact composition of the garment (percentage of polyester, viscose, elastane, etc., if any). This transparency helps you know how the dress will feel and how to care for it. Rest assured that our fabric materials have been chosen to enhance the colors and shapes of each design, while maintaining the necessary resistance so you can dance and enjoy yourself without worries.