Refund policy
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Refund Policy Laia Gasteiz
Returns are accepted within 30 days of receipt. The shipping costs for the return are borne by the customer. Returns are sent to the central warehouse in Asia.
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RETURNS ARE NOT FREE — SHIPPING COSTS APPLY
RETURN POLICY
Is it possible to return my order? Yes, it is possible. If you are not satisfied with the items you ordered, you have the option to return them within 30 days of receipt. For the return to be accepted, the order must meet all of the following conditions:
1 The package still contains all corresponding parts and components, and the package arrived exactly as the product.
2 Normal handling of the product is evident. Damage resulting from careless handling is excluded.
3 Products for which hygiene is important have been properly cleaned before the return process begins.
4 The product defect was identified immediately upon receipt.
5 We reserve the right to charge the customer for return shipping costs.
6 The declaration will be processed within 7 working days. If the conditions are met, it will be officially recognized within this period.
We reserve the right to refuse returns of items if we suspect they have been used or damaged through our fault.
HOW TO RETURN THE ORDER
If your order meets the above conditions, follow the steps below to start the return process:
1 Email Send an email to: info@laiagasteiz.com with the subject 'Return Request'.
2 Information Make sure the email includes: order number, reason for return request, photo of the product in case of damage, customer's full name, and customer's address.
3 Wait, we will contact you and provide you with the correct return address. Do not send the product back to the sender: wait for the return address we will send you.
4 Shipping The customer is responsible for the costs of returning the product to our central warehouse in Asia. NEVER send the return to the sender — always wait for the return address we will provide you.
CANCELLATION CONDITIONS — RIGHT OF WITHDRAWAL
The consumer has a right of withdrawal in accordance with the following provisions if they are a natural person who enters into a legal transaction for purposes not predominantly related to their commercial or professional activity. Cancellation period Cancellation deadline 14 DAYS From the day the customer or third party you indicated received the last products. As we work with a fully automated system, orders are executed immediately after being placed. Therefore, it is not possible to interrupt the shipping process until delivery. It is not possible to refund after receiving the products without their return. To exercise your right of withdrawal, you must inform us LAIA GASTEIZ BY A CLEAR STATEMENT (FOR EXAMPLE, BY EMAIL) of your decision to withdraw from this contract. Withdrawal is complete when we receive the products. The costs of returning the products are borne by the buyer. Orders in transit As our products are shipped from Asia, longer transit times may occur over which we have no control. If the products are already on their way, it is not possible to cancel. Please wait to receive the products and then return them. You can inform us in advance of your cancellation.
To ensure the fastest possible return, we ask that you send us a shipping confirmation as soon as the product is returned. Consequences of withdrawal What we refund All payments received Save additional delivery costs Refund within a maximum of 14 days By the same payment method used. What we DO NOT refund Return shipping costs Additional delivery costs (for choosing a more expensive method) Damage caused by mishandling The refund is processed upon receipt and verification of the products.
ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.